Refund policy

Return Policy

For orders within the European Union (EU)

We offer a 14-day return policy in accordance with the EU Consumer Rights Directive (2011/83/EU).
This means you have the right to cancel or return your order within 14 days after receiving it, without providing a reason.

To be eligible for a return, your item must be:

  • in the same condition that you received it,

  • unworn or unused,

  • with all original tags attached,

  • and in the original packaging.
    You’ll also need the receipt or proof of purchase.

Please note that the customer is responsible for the return shipping costs.

To start a return, please use our ONLINE RETURNS CENTER.

If your country is a member state of the European Union but is not listed as a return option at checkout in our Online Returns Center, please contact our customer support team at support@pakkettenfabriek.nl.

Please include your order number (e.g. FleaLab-INV-2025-1234) in your email. Our customer support team will then provide you with the applicable return address and further instructions for returning your order.

Please ensure that your return is shipped in accordance with the instructions provided by our customer support team.

Important: Items sent back to us without first requesting a return will not be accepted.


For orders outside the European Union (Non-EU countries)

For orders shipped to addresses outside the European Union, returns, exchanges, and refunds are not accepted.
Unfortunately, we are unable to offer a right of withdrawal or return for non-EU orders.

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@flea-lab.com
We will review the issue and may, at our discretion, provide a replacement or refund in exceptional cases.


Damages and issues

Please inspect your order upon reception and contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges

The fastest way to ensure you get what you want is to return the item (if eligible under the EU policy) and make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@pakkettenfabriek.nl